| 1. |
Introduction |
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1.1 |
We understand that the privacy of your personal
details, and the security of your transactions with us, is of
paramount importance to you. Solution Dreamer has therefore adopted
data protection policies with respect to your privacy and security.
Solution Dreamer's Privacy Policy sets out the rules we will
abide by when dealing with personal information we collect from
individuals in the course of our business. We have based our
policy upon the US privacy standard, which adopts internationally
recognized Privacy protection standards (such as the 'Safe Harbour'
principles required by most European countries). |
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1.2 |
In order to ensure that we meet and maintain our Privacy standards,
we have appointed a privacy officer. Should you wish to contact
us in relation to Privacy, please email us at info@solutiondreamer.com |
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1.3 |
We may make alterations or additions to this policy from time
to time. Should we do so, we will update the policy on our web
site. We require that all our customers agree to abide by our
Privacy Policy as part of our terms of trade. This policy also
applies to users of our web site who are not customers of Solution
Dreamer. |
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1.4 |
Please note that we cannot and do not assume any responsibility
for the privacy or security practices of any other web sites
which you may be able to access through our site, or for our
customers' level of compliance with our code. |
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| 2. |
What Information Do We Collect? |
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Solution Dreamer collects different information about you at
different times. There are four broad categories of information
that we collect from you: |
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2.1 |
Information we require to supply our services. |
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a. |
When you first sign up or contract with Solution Dreamer for
our services, or when you make an inquiry about our services,
we request information such as your name, address, telephone
number, domain name, email details of your primary and secondary
contacts, credit card details (if you are paying online). We
may also ask for your age and gender. |
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b. |
We may also monitor and/or record telephone conversations
with you from time to time in order to train staff and to improve
our service to you. |
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2.2 |
Non personally identifying information. |
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a. |
In addition to the information you specifically provide above,
Solution Dreamer operates statistics gathering software on its
web site to collect information about the number of visitors
coming to the site. No identifying information is collected by
this software. The software records the IP address of the visitor
only. We use this information to improve our own technical structure
and performance, and to determine which areas of our web site
are most popular. |
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b. |
We also use 'cookies'. Cookies are pieces of information that
a web site can transfer to an individual's computer in order
to allow that web site to store information about user preferences.
We use cookies which expire once the visitor leaves our web site.
Cookies are used to collect session ID's. It is possible to adjust
your internet browser to refuse cookies, but you may find that
this reduces the functionality of this site. |
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2.3 |
Other demographic information. |
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If you respond voluntarily to our surveys or other interactive
communications, we collect the responses and use the information
to improve the quality and range of Solution Dreamers's products
and services. |
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| 3. |
How Do We Use Personal Information We Have Collected? |
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3.1 |
We collect and use your personal information to operate our
web site and deliver our services to you. We will use your personal
information to provide you with: technical support, billing and
credit control, sales support, product upgrades and information. |
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3.2 |
You may stop the delivery of future promotional
email from Solution Dreamer by following the specific instructions
in the
email you receive. These instructions will tell you how to remove
your name from our promotional email list and can be found down
the bottom of the email. |
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3.3 |
We may use your personal information to: |
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a. |
contact you in relation to upgrading your use of
our services, special offers (from us, or on behalf of third
parties), with newsletters, surveys, and individual service audits.
We may give extracts of our customer lists containing personal
information to third party contractors to do this on our behalf.
We will ensure that those contractors are bound to protect your
personal information to the same standard that we are. |
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b. |
identify the source of new customers to Solution Dreamer; |
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c. |
monitor and address complaints, other feedback, and to resolve
disputes; |
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d. |
in the case of credit cards, to bill you for services; |
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e. |
in the case of identification involved, to verify your identity; |
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f. |
in the case of our partners who are IT professionals, to ascertain
your areas of specialty and to refer prospective customers to
you; if you have attended our partner roadshows, we may have
a record of your attendance and areas of special interest; |
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g. |
maintain a technical and account history of your dealings
with us, and to reestablish your account with us where you rejoin
as a customer within six months after having terminated your
account; |
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h. |
monitor your compliance with our Acceptable Use Policy and
other terms and conditions of supply; |
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i. |
comply with our reporting and other obligations to third party
licensors (such as reporting to software suppliers the number
and identity of software licenses we have issued as part of our
products). |
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3.4 |
We will treat all information we collect from you as strictly
confidential. Solution Dreamer does not rent or lease its customer
lists to third parties. We will not reveal, disclose, sell, distribute,
rent, licence, share or pass onto any third party (other than
those who are contracted or supply services to Solution Dreamer)
any personal information that you may have provided to us unless
we have your express consent to do so, other than in the circumstances
set out in the next paragraph. |
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3.5 |
We will disclose your personal information, without notice
or your consent, only if: |
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a. |
we are required to do so by law or in the good faith belief
that such action is necessary to conform with the laws, applicable
code of conduct or legal process served on us in relation to
our business or web site; |
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b. |
to protect and defend the rights or property of Solution Dreamer; |
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c. |
if we consider it necessary to do so in order to enforce or
apply the terms of any of our agreements with you; |
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d. |
if we sell our business or part of it; and |
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e. |
in extreme circumstances, to protect the personal safety of
users of Solution Dreamers's services, its web site, our staff
or the public. |
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| 4. |
Security |
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4.1 |
Solution Dreamer has implemented security features
in our database to protect your personal information from unauthorized
access.
We maintain our servers in a controlled, secured environment.
Only staff who need to have access to your personal information
in order to perform their job function are authorized to access
the database. Constant changes to the internet and technology
mean that we cannot guarantee that data transmission will be
100% secure, or safe from attack by unauthorized intruders. |
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4.2 |
If you do not wish to provide your credit card details over
the internet when joining Solution Dreamer you can download and
complete the "print and fax order form". |
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| 5. |
Other Disclosure By You |
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5.1 |
You might provide personal information through your participation
in chat sessions, message boards, email exchanges or newsgroups
accessed via www.solutiondreamer.com, or another service provided
by Solution Dreamer. This information is public and immediately
available to anyone who has access to such a site; it is not
private. Solution Dreamer urges you to enter only information
that you are comfortable to share with the public at large in
this public domain. This Privacy Policy does not apply to such
information. |
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5.2 |
You should never reveal your password to third parties. If
you lose control of your password, you may lose control over
your personal information and may be liable for actions taken
on your behalf by third parties using your password and/or personal
information. Therefore, if your password has been compromised
for any reason, you should immediately change it. |
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5.3 |
If you collect personal information which you keep on servers
provided by Solution Dreamer as part of our service to you (including
email), you alone are responsible for compliance with the Privacy
Act in respect of that information. We take no responsibility
for your dealings with personal information you collect. |
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| 6. |
How To Access & Correct Your Personal Information |
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6.1 |
If you contact us via telephone, you will need to answer a
few security questions before any personal information is revealed
or amended. |
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6.2 |
You may manage your subscription details by logging onto www.solutiondreamer.com. |
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| 7. |
Children's Privacy |
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Solution Dreamer does not knowingly collect, use
or market any information to children without seeking parental
or a guardian's consent. We also urge you to familiarize yourself
with your legal responsibilities with regard to children and
the internet. |
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| 8. |
Complaints |
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If you have a complaint about any aspect of our Privacy procedures, please contact
our Privacy Officer on info@solutiondreamer.com. We will deal promptly with
your complaint. If we cannot resolve the complaint to your satisfaction within
a reasonable time, you or we may refer the complaint to the Privacy Commissioner. |
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